# Contact Corrections are read first and answered first. Everything else follows. ## Send a message Use the form below, or write directly to [hello@packrated.com](mailto:hello@packrated.com). Messages are read by a person. [packrated_contact] ## What makes a correction easy to act on Name the page, quote the passage, and say what is wrong with it. A source helps and is appreciated, but a well-argued objection without one is still worth sending. Specific beats polite: "the working range given for that method is wrong, the published method says X" moves faster than "I think there may be an error somewhere in this article." How corrections are handled once received, and what gets a published correction notice, is set out in the [corrections policy](/corrections-policy/). ## What else is worth sending - **Sources and standards.** Particularly classification tables, revised test methods, and anything that supersedes a document referenced here. - **Coverage gaps.** Tell us the specification you went looking for and could not find. That list shapes what gets written next. - **Accessibility problems.** Describe the page and what happened. These are treated with the same priority as factual corrections, and we will supply the content in another format if that is what it takes. ## What we cannot help with - **Specifying packaging for a particular product.** That needs a packaging engineer who can see the product, the lane and the contract. Nothing here is a substitute for that, and a stranger guessing over email would be worse than useless. - **Damage claims and carrier disputes.** We are not party to your carrier relationship and cannot testify to what a certificate means in your case. - **Supplier introductions.** No recommendations, no referral fees, no preferred list. - **Guest posts and link placement.** Neither is accepted, at any price. Messages offering either are deleted unread. ## Response times Corrections and accessibility reports are prioritized and usually answered within a few business days. Source suggestions and coverage requests are read and filed, though a reply may take longer. Commercial approaches do not receive a reply.