# Corrections Policy A reference site that quietly edits its mistakes is not a reference site. Errors here are fixed promptly and the fix is recorded. ## Reporting an error Use the [contact form](/contact/) or write to [hello@packrated.com](mailto:hello@packrated.com). Give the page address, quote the passage, and say what is wrong with it. A source helps and is appreciated; a well-argued objection without one is still worth sending. Reports are acknowledged and prioritized ahead of new work. ## How each kind of error is handled | What it is | What happens | | --- | --- | | Typographical or formatting | Fixed without a note. | | Clarification that does not change meaning | Fixed, modification date updated. | | Factual error in a figure, standard or requirement | Fixed, with a dated correction note appended to the article stating what it said before and what it says now. | | Error that changes the article's conclusion | Correction note at the top of the article, and the whole piece is re-checked against its full source set. | | A standard or tariff has been revised | Treated as an update rather than a correction: the affected passage and the modification date change, with no correction note. | ## What a correction note says A correction note names the date, the passage, the previous wording and the current wording. It does not use vague phrasing to soften what happened. If a figure was wrong, the note says the figure was wrong. ## What we will not do - Delete an article to make an error disappear. - Remove a correction note once it has been published. - Change accurate content because a company objects to being accurately described. - Treat a correction request differently depending on who sent it. ## Right of reply An organization described in an article may send a statement of its position. Where the statement is relevant and the identity is verified, it will be quoted or summarized in the article. That is separate from a correction and does not require us to agree with it.